FAQ

The site is still under development, so it's normal that some parts are not yet linked to the site structure or even activated online. However, a simple call to the sales department is enough for the requested part to be activated within moments and made available in your cart.

You can contact us at support@electro5.com or 819-823-5355 for delivery time.

Once your order has been shipped, you will receive the invoice by email. The tracking number can be found at the top of the attachment. You can also check the status of your order from your customer area, under the "My orders" section.

Orders can be changed or cancelled as long as they are not being prepared. Please contact our customer service as soon as possible at 819-823-5355 option 1.

While we try to provide you with an accurate delivery time, it is possible that a delay may occur. You can get back to us and we will provide you with an update as soon as possible.

We accept payment by credit card (Visa, MasterCard, American Express) and PayPal. All payments are secure.

You can use a debit-credit card if you have one. We can also proceed upon receipt of payment by bank transfer, but the order must be processed manually if necessary.

Order confirmations are sent automatically to the email address you used. It may be found in your junks. Don't worry, we received it. You can make a request by email to support@electro5.com to get the confirmation again.

Availability is listed directly on the product page. If a product is out of stock, please contact support@electro5.com for availability.

We are sorry for the inconvenience, it is possible that the package was lost in transit. You can contact us to find a solution.

Please contact us at support@electro5.com or 819-823-5355 ext. 212 and we will make the exchange as soon as possible.

We offer a variety of delivery methods, as well as in-store pickup. The available options are displayed at checkout according to your address.

We offer order delivery to your PO Box without any problem.

At this time we do not offer free shipping. You can contact us by email at support@electro5.com to confirm if a revision of the transport costs is possible.

Full orders placed before 1pm (Eastern Time) are usually shipped the same day. We do not deliver on weekends. You can also request shipping on a specific day by selecting the desired date when you purchase.

Yes, you have 30 days after receipt to return an unused product, in its original packaging (under several conditions). Special order products are not returnable. Shipping charges may apply. To initiate a return, contact support@electro5.com.

Our products are warranted according to the conditions set by the manufacturer. Fees may apply, as we act as an intermediary to assist you in the claims process. In all cases, the manufacturer's warranty applies.

Contact our customer service via support@electro5.com with your order number and the issue you are experiencing. We will take care of the repair, exchange or refund according to the manufacturer's warranty instructions.

You must email us your request at support@electro5.com. We will send you the documents to fill out in order to start the account opening process.

Click "Login" and then click "Create User" at the top of the homepage. Subsequently, fill in the requested personal information. You can also place an order as a guest.

Click on "Forgot Password" on the login page. You will receive a reset link by email.

Access the "my account" tab and make a request for corporate access by mentioning the name of the company.

You will be able to charge to the account under the usual terms.

 Tool that allows you to find the right base that works with omron relays.

Ohm's law

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